Return Policy

Thank you for shopping at Synthexis Group LLC. We want to ensure you are completely satisfied with your purchase. Please read our return policy carefully to understand your options.

30-Day Return Policy: You have 30 days from the date of receiving your item to request a return. To be eligible, the item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. Ensure you have the receipt or proof of purchase.

Initiating a Return: To start a return, contact us at Support@synthexisgroupllc.com Please note that returns without prior authorization will not be accepted.

If your return is accepted, we will provide a return shipping label and instructions on where to send the package.

Damages and Issues: Inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us immediately so we can address the issue and make it right.

Non-Returnable Items: Certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, returns are not accepted for hazardous materials, flammable liquids, or gases. Contact us if you have concerns about a specific item.

Sale items and gift cards are non-returnable.

Exchanges: For a quick exchange, return the item, and upon acceptance, make a separate purchase for the desired item.

European Union 14-Day Cooling Off Period: If shipping to the European Union, you have the right to cancel or return your order within 14 days without justification. The item must be in its original condition, unworn or unused, with tags, and in the original packaging, accompanied by the receipt or proof of purchase.

Refunds: Upon receiving and inspecting your return, we will notify you of the refund approval status. If approved, you will be automatically refunded via your original payment method within 10 business days. Keep in mind that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since return approval, please contact us at Support@synthexisgroupllc.com

Thank you for choosing Synthexis Group LLC. We appreciate your business. If you have any further questions, feel free to reach out to us at Support@synthexisgroupllc.com